FREQUENTLY ASKED QUESTIONS

Your Questions Answered

CAN I CANCEL MY ORDER?

All orders are final. We cannot change your order.

CAN I RETURN OR EXCHANGE MY PRODUCT?

I'VE PLACED AN ORDER, WHEN WILL IT SHIP?

Orders can take up to 2-3 weeks to ship. Please be aware that fixed candles and other products are made to order. Please see Shipping Policy.

HOW DO I TRACK MY ORDER?

Please see Shipping Policy.

ANY OTHER QUESTIONS RELATED TO ORDERS, SHIPPING, ETC. GO TO

Please see Shipping Policy.

WHEN DOES MY OIL EXPIRE?

All of our oils last one year from date of purchase.

I'M NOT SURE HOW TO USE CERTAIN PRODUCTS.

Visual instructions will be posted here on the website soon.

You can also check our YouTube Channel for visual instructions. Go to our channel | click on the playlist tab | click on Products On Website playlist | find the appropriate product you're looking for.